Our goal is 100% customer satisfaction. If for any reason you are not completely satisfied with your purchase, we will offer a store credit, exchange or refund within 30 days of purchase. All returns must arrive in their original condition with tags attached to qualify. Defected or damaged items will be handled on a case by case basis. We reserve the right to deny your return request based on the condition of the product. If a request is denied, the product will be mailed back to you at your expense. Shipping and handling fees are non-refundable.
Customers can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
If you would like to exchange an item for a different size, color, or new item, please send it to us and we will pay the freight back to you on the exchange. Original shipping charges are not refundable. Please send returns and exchanges to:
Planet Friendly Goods Marketplace, Inc.
Returns and Exchanges
14202 N. 43rd Street
Phoenix, Arizona 85032